Return & Refund Policy

At Fabblly, customer satisfaction is important to us. If you experience an issue with your order, please contact our customer support team and we will do our best to assist you.

1. Return Window

We generally accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must generally be:

• Unused and in its original condition
• In the original packaging, where applicable
• Free from damage caused by the customer
• Accompanied by the order number or proof of purchase

Certain products may have different return requirements or may not be eligible for return. Please review the applicable product information before purchasing.

2. Items That Arrive Damaged or Incorrect

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the product and packaging, when applicable

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

3. Change of Mind

If you simply change your mind about a purchase, the item must meet our return requirements to be eligible for a return.

The customer may be responsible for return shipping costs for change-of-mind returns unless otherwise stated.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other legitimate reasons.

Examples may include:

• Products that have been used or opened where return is not appropriate
• Personalized or customized products
• Items damaged through customer misuse
• Products that are clearly identified as non-returnable at the time of purchase
• Gift cards or similar non-returnable items, where applicable

This list is not exhaustive, and eligibility may vary by product.

5. Return Authorization

Please do not send an item back without contacting us first.

To request a return, contact:

Email: [Your Customer Support Email]

Include your order number and the reason for your return.

Our support team will provide instructions if your return request is approved.

6. Return Shipping

If the return is due to a customer preference or change of mind, the customer may be responsible for return shipping costs.

If the item is damaged, defective, or incorrect due to an issue on our side, we will review the situation and determine the appropriate resolution.

7. Refunds

Once your return has been received and reviewed, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

8. Partial Refunds

In certain situations, a partial refund may be offered if an item is returned with missing parts, damage caused after delivery, signs of use, or other conditions that affect its resale value, where permitted by applicable law.

9. Refunds for Cancelled Orders

If you request cancellation before your order has been processed or shipped and we are able to cancel it, the applicable amount paid may be refunded to your original payment method.

Once an order has been processed or shipped, cancellation may no longer be possible.

10. Late or Missing Refunds

If you have been notified that your refund was issued but you have not received it:

1. Check your bank or payment account again.
2. Contact your payment provider or bank.
3. If the refund is still missing, contact us at [Your Customer Support Email].

We will do our best to help you investigate the issue.

11. Exchanges

We may offer an exchange or replacement for eligible damaged, defective, or incorrect products depending on product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.

12. Order Delivery Issues

If your tracking information shows that an order has been delivered but you cannot locate it, please first check your delivery area and contact the shipping carrier.

If you still cannot locate the package, contact us and we will do our best to assist you.

Please see our Shipping Policy for additional information.

13. Policy Changes

Fabblly reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.